Have you changed the scent?
"Normally love this product, but the last batch I received has a strange odor. Almost like it is old. I have inquired about exchanging, but have not received a response."

A skin-nourishing cleansing balm that melts away makeup, sunscreen and impurities, with certified microbiome-friendly squalane and plant oils
• Hybrid oil-crème texture softens skin and melts away oil, dirt and impurities with ease
• Skin-nurturing formula leaves skin soft and hydrated
• Perfect as a pre-cleanse to remove long-wear makeup
• Microbiome-friendly squalane from sugarcane moisturises the skin and helps to support a healthy skin barrier
• Nourishing plant oils release a burst of moisture to comfort dry skin
• Ashwagandha, an adaptogenic plant, helps to reduce moisture loss and leave skin with a healthy glow
• Biorius Natural Certified
• Animal test-free certified by PETA
• Certified Vegan by The Vegan Society
• Non-comedogenic
HOW TO USE
Apply to dry skin and massage for 1 minute. Tissue off or rinse with water.
THE IMAGE WAY
Cleansing removes dirt and impurities and preps skin for product application. After cleansing in the morning and evening, follow with your serum of choice, like BIOME+ dew bright serum. Don’t forget PREVENTION+® SPF moisturizer during the day. Use a repair crème at night to nourish the skin while you sleep.
OUR PRO SAYS
Perfect your pre-cleanse step: Use as the first step in your double-cleansing routine to gently remove makeup and excess oil.
Fermented squalane:
A plant-based emollient that is derived from renewable sugarcane using a biotech-based fermentation process. It provides a rapid and long-term moisturising effect, helping to support a healthy moisture barrier.
Ashwagandha:
An adaptogenic plant that helps to strengthen the skin barrier against the effects of oxidative stress and promote smooth, radiant skin
Plant oils:
A blend of nourishing buchu leaf and orange peel oils that replenish moisture in the skin
Lactic acid:
A gentle alpha hydroxy acid that helps to smooth the skin
INGREDIENTS:
AQUA/WATER/EAU, DICAPRYLYL CARBONATE, ETHYLHEXYL STEARATE, GLYCERIN, SQUALANE, PROPANEDIOL, PENTYLENE GLYCOL, ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER, CHLORPHENESIN, WITHANIA SOMNIFERA ROOT EXTRACT, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, CITRUS AURANTIUM DULCIS (ORANGE) PEEL OIL, SODIUM HYDROXIDE, LIMONENE, TRISODIUM ETHYLENEDIAMINE DISUCCINATE, LACTIC ACID, 1,2-HEXANEDIOL, CAPRYLYL GLYCOL, TOCOPHEROL, CITRUS NOBILIS (MANDARIN ORANGE) PEEL OIL, HELIANTHUS ANNUUS LEAF/STEM EXTRACT, BAROSMA BETULINA LEAF OIL, VANILLA PLANIFOLIA FRUIT EXTRACT.
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Overall rating: 4.7014923 / 5 from 67 reviews.
BIOME+ cleansing comfort balm is praised for its gentle makeup removal, hydrating and soothing effect on the skin, and its amazing, light, and refreshing scent. Customers appreciate its non-stripping formula and clean, natural ingredients, making it a perfect prep step for skincare routines.
Review topics: ["ingredients","quality","feels","smells","texture","packaging","formula","lines","skin","looks","face","use","pores","eyes","buy","cleanser","balm","makeup","image","serum","routine","planet partnership","melts","mascara","water","moisturizer","vegan","spa","cruelty","brand"].
"Normally love this product, but the last batch I received has a strange odor. Almost like it is old. I have inquired about exchanging, but have not received a response."
"I absolutely love this product, especially in the night time It leaves your face feeling so Clean"
"Definitely in my top 5 must haves for my skin. It’s so hydrating and silky. Leaves my skin feeling and looking fabulous."
"When having a bad case of rosacea this was the only product I could use that didn’t irritate my skin but actually helped the dryness"
"As a makeup remover, it’s just okay. It takes quite a lot of product and a lot of rubbing to get the makeup off, especially mascara. It never fully removes mascara. Rinsing off the balm feels like there is a waxy residue left on my face. I wanted to like this because I’ve loved every Image product I’ve tried, but this I didn’t like."
"Very happy with the products I have purchased"
"Love it, skin is smooth"
"BIOME+comfort cleansing balm"
"Left my face oily and not feeling clean. Acne began to appear on my face."
"I love using this, at night, to take my makeup off before using my Vital C cleanser to clean/ wash my face! The double cleanse is a MUST and my skin feels so soft, especially after applying my Vital C Anti-aging Serum & Hydrating Intense Moisturizer! Love my Image products!!"